1. What is JGEMSS?
JGEMSS is a premium silver jewellery brand specializing in handcrafted designs made with certified pure 92.5% Sterling Silver (S925) or higher purity.
2. Is your silver jewellery hallmarked?
Yes. Every piece from JGEMSS is made with genuine S925 sterling silver or better and is stamped with a purity hallmark to certify its authenticity.
3. What does S925 mean?
S925 stands for Sterling Silver, which contains 92.5% pure silver and 7.5% alloy (usually copper) for added strength.
4. Do you offer a certificate of authenticity?
Absolutely. Each product comes with a Certificate of Authenticity, confirming the purity and quality of the silver used in your jewellery.
5. Will the silver tarnish or change colour over time?
Sterling silver can naturally tarnish over time when exposed to air and moisture. Regular cleaning and proper storage will help maintain its shine.
6. Can I wear JGEMSS jewellery daily?
Yes! Our jewellery is designed for both daily wear and special occasions. For longevity, avoid contact with harsh chemicals or water.
7. Do you accept custom or personalized orders?
Yes, you can contact us via WhatsApp or Instagram to discuss custom designs, engraving, or bulk gifting options.
8. How can I place an order?
Place your order directly at www.jgemss.in or contact us on WhatsApp at +91 89054 72658 for help.
9. What are your payment options?
We accept UPI, credit/debit cards, net banking, and Cash on Delivery (COD) in selected areas.
10. Do you ship across India?
Yes, we deliver pan-India. Shipping usually takes 3-7 business days depending on your location.
11. Do you offer international shipping?
Currently, we ship only within India. We are working on expanding our services globally.
12. What is your return or exchange policy?
We accept returns or exchanges for manufacturing defects or transit damage. Used jewellery cannot be returned.
13. How can I contact your customer care?

You can reach us via:
WhatsApp/Call: +91 89054 72658
Email: support@jgemss.in
Instagram: @jewellery.by.jgemss

14. Are JGEMSS products suitable for gifting?
Yes! Our jewellery is thoughtfully packaged in premium gift boxes, perfect for any occasion.
15. How do I know my ring size?
Refer to our Ring Size Chart on the website. You can measure your finger using paper or thread and compare it with the chart.
16. What if I order the wrong ring size?
We offer size exchanges on select products. Contact us within 48 hours of delivery for assistance.
17. Do you offer adjustable rings?
Yes, we have adjustable ring designs that comfortably fit most finger sizes.
18. How can I find my bangle size?
Use our Bangle Size Chart to measure hand width or an existing bangle's diameter.
19. Can I exchange a bangle if the size doesn't fit?
Yes, one-time size exchanges are allowed if requested within 48 hours and subject to conditions.